Comments on: The ClearTrip Episode : My Experience

By: A complete lack of appreciation for readers of a book. « With an eye through the aperture

Fri, 03 Sep 2010 08:55:08 +0000

[...] Shankar. A quick search took me to the site where I read some praise. Since I’ve seen Kiruba active on different forums and in general had heard good things, I decided to buy the book. This was a pre-order since the [...]

By: Humans, Social media and Schadenfreude - Strat. In

Humans, Social media and Schadenfreude - Strat. In — Thu, 18 Mar 2010 06:00:52 +0000

[...] instance the Cleartrip Kiruba Incident (Cleartrip’s Stand and Kiruba’s Stand ) was a issue between a company and a normal customer but the fact that Kiruba’s single tweet [...]

By: Schadenfreude: The malice behind social conversations | Superchooha

Thu, 18 Mar 2010 05:45:05 +0000

[...] instance the Cleartrip Kiruba Incident (Cleartrip’s Stand and Kiruba’s Stand ) was a issue between a company and a normal customer but the fact that Kiruba’s single tweet [...]

By: PSGCAS in CONNECT2009

PSGCAS in CONNECT2009 — Wed, 14 Oct 2009 08:38:00 +0000

Hi Sir, We hav a Chance to meet u in Un- conference in Tidal Park.. Its a Great to Listening Ur Anchor..Our Hearty Wishes For Ur Colorful Carrier…

By: Ankit Singh

Ankit Singh — Wed, 14 Oct 2009 08:37:28 +0000

thats very pathetic situation… thanks that you written about it who can now aware of this kind of fraud… as I was also planning to buy an International ticket online. I didnt know that there is so much complications…..

By: vasanthi

vasanthi — Wed, 14 Oct 2009 08:37:09 +0000

Wow,nice of you to give vacation to your wife but your secnerio changed worse to you .well, I can say you are lucky be back saftly to your county.

By: Anonymous

Anonymous — Tue, 21 Jul 2009 11:39:35 +0000

OK. So you book an international flight without verifying first if you need a visa? And now you try and blame it on the company. And some very dim folks have commented without even realizing who is the real culprit here in creating this mess and leading to wastage of money.

By: Tarun

Tarun — Tue, 21 Jul 2009 11:39:11 +0000

whewwwwww hey thanks for the heads up …bye bye ClearTrip ……

By: Mahendran Jayavel

Mahendran Jayavel — Tue, 21 Jul 2009 11:38:49 +0000

Recently i attended a seminar organised by the Consumers Association of India on the Rights and Responsibilities of Telephony Users and Service Providers. As a consumer enthusiast, it’s not just me, but a whole lot of the population were of the opinion that customer care and consumerism lacks lustre. Of course, we have come a long way from where we were.
I read the ClearTrip’s response in their blog w.r.t Kiruba’s incident. I cannot buy any of their arguments vis-a-vis the wrong spelling, blah blah blah…

It’s the customer at stake and the loss of peace for the customers.

I suggest you Kiruba to sue cleartrip irrespective of their so called generous sops to you by way of upgradation to first class…

at the end of the day, people who sit in customer care must realise that they are the company’s ambassadors and they have got more responsibility to make sure the company succeeds in the business. Otherwise, customer care may not be more than an IVR response.

By: Anonymous

Anonymous — Tue, 21 Jul 2009 11:38:19 +0000

Kudos to Cleartrip. They made a mistake and apologised and tried to make amends.

Kiruba on the other hand conveniently failed to mention/hid his mistake. Kiruba may have his reasons to not have put up the “part-two”, but he surely was more expeditious with “part-one”. Surely that is not by design?

Happy anniversary, nonetheless.