However, my nightmare started when I called them the next day to arrange stopovers on my itinerary which my tickets fare do allow stopovers arrangement. I attempted many times of calls, easily 30 calls and only 4 calls went through and at one point waited for 1 hr to be connected. The call centre representative was clueless, didnt understand the fare condition and refused to do the arrangement for me, until I had to educate them and tried my very best to rationalize and help them to understand how stopover should work. Even then, they could not act on it and PROMISED they would call me back within 4 hrs. I did not receive any calls, and I went through the same pain to call them again, and the second representative told me the same thing, and PROMISED they will definitely call me back on the change after they have to check with airline on the fee. (In which it is already on the web and on black and white, not sure what is left to check). Today I tried to call them again, and was put on hold for more than 1 hr, and I literally have spent half of my day trying to get hold of someone through the 800 number. Finally a representation named Sumit picked the call up and told me the SAME STORY, all the keywords ‘promise’, ‘waiting for Emirates airline to revert’, ‘supervisor has left for the day’. I refused to naively believe on the promise this time as the trust has been bleached, I hold on to the call and told Sumit that I needed him to act on it, he reverted after a few minutes and quoted me a penalty amount of more expensive than my whole ticket, which is definitely not legitimate! Based on that, I told Sumit I would need to cancel these tickets, and he went on telling me all the charges which could have been well kept in the fine print. At this moment, I just think that this is just a con business Cleartrip is running and i decided Cleartrip is going to bear the consequence of the bad service.

I have no access to whom I can speak to in Cleartrip other than the inexperienced call centre staff, and I am left stranded. I have started some conversation with Emirates Airline and I know what my rights are very clearly and I want to make sure Cleartrip honors that. I hope someone in Cleartrip will read this and act on this immediately otherwise this will definitely be escalated tomorrow.

@ranaonline

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- winner

I would say you were lucky to have the acquaintance of the Head of ops for Cleartrip, and hence the damage recovery and pampering that followed…I’m doubtful if the subsequent events would EVER happen to any other traveller who would’ve just vented their anger through the online forum…give it a thought..

I understand that you’re writing from your perspective, but it’d be more wiser to see if such reconciling customer service would be provided to other travelers – the ones that donot know the head of operations and key people in such places…If this is something that gets you thinking, I’d appreciate if you could pass this along to your friend at Cleartrip in order to ensure this happens to everyone..

Cheers!

Don’t blame anons. At least they have courage to tell that they are anon. We don’t know whether you are really Keshav or someone who have created an account in the name of dear Keshav.

Coming back to your incident; you would have got just because you blogged about it. Everyone who support CT mention that they blogged about it and got help. No one mentioned that they didn’t blog but got help. This is what that anon tries to tell.