Sue Knight is an International NLP Trainer, Business Consultant, speaker and a author. Her best-selling book ‘NLP at Work’ sold over 100,00 copies worldwide. She runs open programmes leading to certification in NLP in the UK, France, India and Australia. In this podcast, I ask her questions on why and how NLP is relevant to us.
On the SpiceJet flight SG622 from Kolkatta to Chennai on the evening of August 24th, I witnessed something remarkable.
I was absorbed in reading a magazine when suddenly, I saw an air-hostess run across the aisle. Then very quickly, I saw all the 6 air-hostesses rush to a passenger about 10 rows in front of me. The gentleman had severe shivering and could not even speak. So bad was the shivering that it looked like he was having a uncontrollable fit.
The air-hostesses quickly swung into action. While one of the air-hostesses closed the air vents, the other quickly collected their own uniform jackets and covered the shivering passenger. One went on to phone the pilots in the cockpit and update them on the emergency situation. One other air-hostess, made a public announcement asking if any of the passengers were a doctor. There was a doctor on board and he quickly swung into action. Two other air-hostesses got him a bottle of water to drink and did cold towel treatment to this forehead.
The crew raised the in-cabin temperature to a level that there was practically no chillness. It started to get a little uncomfortable but not a single passenger complained.
The crew messaged the on-ground staff and arranged for medical staff to be ready. They picked up the contact number of his brother in Chennai and phoned him in advance to tell him of his condition.
I will never forger how alert and sincere all the 6 air-hostesses were. After the plane landed, many of the passengers as they were disembarking showed their appreciation to the crew.
Today starts my annual pilgrimage to BIM Trichy (Bharathidasan Institute of Management), one of India’s leading B-Schools. This is my 4th year here and I teach Digital & Social Media Marketing for the final year students. Look forward to a fun-filled, action-packed days of teaching and learning.