In General

Mistimed Cross-selling : I was at the pharmacy today to do a small purchase when a guy walks by and asks for a packet of condoms. The shop owner hands him a packet and in his zest to cross-sell asks if he would also like to buy a pregnancy test-kit. Uh-oh! That wasn’t well timed at all. You should’ve seen the look on the customer’s face. The owner never realised the contradiction. I just couldn’t help smiling at the incident.