In General

I got an SMS from Reliance saying that voice mail has been activated on my reliance phone. After hearing a lot about their hidden charges, I get a little suspicious and call up their customer service line to check if this service is free. Here is the short conversation.

Reliance customer service : Good Morning, how may i help you?

Me : Good Morning. I received an SMS today saying my voice mail is activated. Is it free?

Reliance customer service : Ofcourse, it is free, Sir. We only charge you 40 paise per message.

Me : ???